Shepherd Vet Software: Comprehensive Pricing, Use Cases, and Customer Reviews [2026]

Updated on March 16, 2026

What is Shepherd Vet Software?

Shepherd Veterinary Software offers many standard features of vet practice management software. This includes: an interface designed for intuitive navigation, a robust suite of automation tools, SOAP medical record workflow, and an interactive client portal, with medical histories, RX refill modules, vaccine certificates, and more.

Overview of Shepherd’s Key Features

Whether as a practice manager, pet owner, or vet practitioner, your first contact point with Shepherd will be its online interface. By matching the workflow of your practice, including how you process patients, Shepherd connects you with highly legible records from patient info to medical histories.

How Shepherd Streamlines Practice Management

Shepherd can reduce many of the routine tasks of running a veterinary practice through automation. For example, it automatically captures charges into the invoice from orders that are placed. Shepherd has also released some AI features in beta, including the ability to record a full exam and generate multiple fields of a SOAP note. Shepherd improves the vet experience for pet owners too. They can access their pet’s medical history and prescription information through a customizable client portal.

Shepherd Veterinary Software Pricing Breakdown

Subscription Plans and Pricing Tiers

Shepherd offers users different tiers of pricing based on the number of doctors in a practice. A one-doctor practice pays $299 a month. Each additional one costs $99 more. Practices with four or more doctors would have to contact Shepherd for pricing.

Shepherd's parent company also owns Pet Assure. If subscribed to Pet Assure, there is a discount available on Shepherd's subscription costs.

Is There a Free Trial or Demo Available?

Shepherd offers free software demos and free access to a sandbox account.

Hidden Costs to Be Aware Of

There are potential hidden costs to know of before signing with Shepherd.
Users may pay higher fees than the advertised subscription of $299 or more if they opt for a different company for processing payments.

There is 2-way SMS available, with a fee per text message. Text volume can be purchased in blocks.


Shepherd also has a data migration fee, which it is generally known to waive. But there are two catches:

  • The amount practices can migrate is limited. For example, they don’t include older invoices, past reporting data, or attachments. This can lead to higher costs when they’re manually transferred.
  • If your practice enrolls and leaves the platform, Shepherd may make you pay the data migration fee that was initially waived.

Common Use Cases for Vet Shepherd Software

How Small Clinics Benefit from Shepherd

Small-scale clinics benefit from Shepherd by expediting their record-keeping, Rx data, and SOAPs in accordance with Shepherd’s streamlined workflow model.

Features That Make Shepherd Vet Friendly for Mobile Vets

Shepherd's parent company, Synergy Pet Group, acquired a startup called Kumba in 2025 to expand their mobile vet scheduling capabilities. The online client portal can facilitate patient-to-vet communication, especially during periods of busy travel. Shepherd also allows users to apply multiple taxes by ZIP code, which could be helpful for a mobile vet serving several cities.

Vet Software Reviews: What Customers Are Saying

Positive Feedback from Veterinary Professionals

Customers have praised Shepherd’s cost, ease of use, and staff training. The user interface is straightforward, even for first-time vet software users, according to online feedback.

Common Complaints or Issues Reported

Dissatisfied customers have highlighted a number of issues with Shepherd’s software. One gripe is the frequency of system outages - with over 6 multi-hour outages reported in February of 2026 alone. Another common complaint is that entering prescriptions in Shepherd involves navigating between different tabs and pages in a click-heavy process. The checkout process is also said to be click-heavy.

Is Shepherd Vet Software the Right Choice for Your Practice?

Pros and Cons of Choosing Shepherd

Pros of Shepherd include its low cost and staff training. Cons involve bugs, system outages, and usability issues in its interface and its finance modules for practitioners, which require users to toggle back and forth between tabs.

Key Factors to Consider Before Making a Decision

Before committing to software, always weigh the key factors, like cost, convenience, and long-term benefits. Some will meet your specific needs, others won’t, especially now that the marketplace is crowded with competitive options.

When NectarVet Might Be Right For You

As an alternative to Shepherd Vet, consider NectarVet, an AI-powered, all-in-one software solution customizable to your needs, with state-of-the-art diagnostic, medical, financial, and communications tools and a team available for technical support. If you’d like to learn more about Nectar, click here.

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